FAQ'S
Below, you will find a list of the questions most frequently asked by our guests.
FAQ'S
Questions & Answers
1. Where is Orange Hotel (Zhuhai Gongbei Port) located?
The hotel is situated at No. 314 Qiaoguang Road, Gongbei, Xiangzhou District, Zhuhai, Guangdong, 519020, China—just 1.3 km from Gongbei Port and a short walk from Zhuhai Railway Station, shopping plazas, and local dining.
The hotel is situated at No. 314 Qiaoguang Road, Gongbei, Xiangzhou District, Zhuhai, Guangdong, 519020, China—just 1.3 km from Gongbei Port and a short walk from Zhuhai Railway Station, shopping plazas, and local dining.
2. How far is the hotel from Gongbei Port (Macao border)?
Gongbei Port is approximately 1.3 kilometers away—a 10–15 minute walk or a 3–5 minute taxi ride, making it ideal for travelers crossing between Zhuhai and Macao.
Gongbei Port is approximately 1.3 kilometers away—a 10–15 minute walk or a 3–5 minute taxi ride, making it ideal for travelers crossing between Zhuhai and Macao.
3. What time is check-in and check-out?
Standard check-in begins at 2:00 PM, and check-out is by 12:00 PM. Early check-in or late check-out may be available upon request and subject to availability.
Standard check-in begins at 2:00 PM, and check-out is by 12:00 PM. Early check-in or late check-out may be available upon request and subject to availability.
4. Does the hotel offer contactless or self-check-in?
Yes. Orange Hotel features smart self-check-in kiosks and mobile key options for a seamless, contactless arrival experience.
Yes. Orange Hotel features smart self-check-in kiosks and mobile key options for a seamless, contactless arrival experience.
5. Is Wi-Fi available, and is it free?
Complimentary high-speed Wi-Fi is provided throughout the hotel, including all guest rooms, lobby, and public areas. A dedicated business-grade network is also available for enhanced connectivity.
Complimentary high-speed Wi-Fi is provided throughout the hotel, including all guest rooms, lobby, and public areas. A dedicated business-grade network is also available for enhanced connectivity.
6. Are the rooms equipped with smart technology?
Yes. Most rooms feature Xiaodu smart voice assistance, allowing guests to control lighting, temperature, curtains, and request services using voice commands in Mandarin or English.
Yes. Most rooms feature Xiaodu smart voice assistance, allowing guests to control lighting, temperature, curtains, and request services using voice commands in Mandarin or English.
7. What room types are available?
Options include Queen Rooms (16–18m²), Twin Rooms, Family Rooms, and spacious Smart Suites (up to 42m²) with separate living areas. All rooms include premium bedding, smart TVs, and modern en-suite bathrooms.
Options include Queen Rooms (16–18m²), Twin Rooms, Family Rooms, and spacious Smart Suites (up to 42m²) with separate living areas. All rooms include premium bedding, smart TVs, and modern en-suite bathrooms.
8. Is breakfast included, and what is served?
Breakfast is available daily from 7:00 AM to 10:00 AM. While inclusion depends on your rate plan, the buffet features a mix of Chinese and Western items: dim sum, congee, noodles, pastries, fruit, eggs, coffee, and tea.
Breakfast is available daily from 7:00 AM to 10:00 AM. While inclusion depends on your rate plan, the buffet features a mix of Chinese and Western items: dim sum, congee, noodles, pastries, fruit, eggs, coffee, and tea.
9. Does the hotel have a restaurant or room service?
The hotel focuses on breakfast service and complimentary lobby beverages (coffee, orange juice). Full room service is not offered, but numerous dining options are within a 5-minute walk in Gongbei.
The hotel focuses on breakfast service and complimentary lobby beverages (coffee, orange juice). Full room service is not offered, but numerous dining options are within a 5-minute walk in Gongbei.
10. Is there parking available?
Yes. The hotel provides free public parking on-site, including dedicated EV charging stations for electric vehicles.
Yes. The hotel provides free public parking on-site, including dedicated EV charging stations for electric vehicles.
11. Does the hotel have a fitness center or gym?
A 24-hour fitness center is available for guests, equipped with essential cardio and strength-training equipment.
A 24-hour fitness center is available for guests, equipped with essential cardio and strength-training equipment.
12. Are pets allowed?
Pets are not permitted at Orange Hotel (Zhuhai Gongbei Port) to ensure a comfortable and allergen-free environment for all guests.
Pets are not permitted at Orange Hotel (Zhuhai Gongbei Port) to ensure a comfortable and allergen-free environment for all guests.
13. Is the hotel suitable for business travelers?
Absolutely. The hotel offers ergonomic workspaces, high-speed Wi-Fi, printing services, meeting nooks, multilingual staff, and strategic access to Gongbei’s business district and cross-border commercial hubs.
Absolutely. The hotel offers ergonomic workspaces, high-speed Wi-Fi, printing services, meeting nooks, multilingual staff, and strategic access to Gongbei’s business district and cross-border commercial hubs.
14. Does the hotel offer luggage storage?
Yes. Complimentary secure luggage storage is available before check-in and after check-out for guest convenience.
Yes. Complimentary secure luggage storage is available before check-in and after check-out for guest convenience.
15. Are there laundry facilities?
Guests can access on-site laundry services and self-service washing options. Ironing equipment is also available upon request.
Guests can access on-site laundry services and self-service washing options. Ironing equipment is also available upon request.
16. Is the hotel accessible for guests with reduced mobility?
The hotel provides select accessible rooms and public area accommodations. Please contact the front desk in advance to arrange specific accessibility needs.
The hotel provides select accessible rooms and public area accommodations. Please contact the front desk in advance to arrange specific accessibility needs.
17. What languages do the staff speak?
Front desk and concierge staff are fluent in Mandarin, English, and Cantonese, ensuring clear communication for international and regional travelers.
Front desk and concierge staff are fluent in Mandarin, English, and Cantonese, ensuring clear communication for international and regional travelers.
18. How can I get to Zhuhai Jinwan Airport from the hotel?
Zhuhai Jinwan Airport is approximately 45 minutes by car. The concierge can arrange private transfers, taxi bookings, or provide guidance on airport shuttle services.
Zhuhai Jinwan Airport is approximately 45 minutes by car. The concierge can arrange private transfers, taxi bookings, or provide guidance on airport shuttle services.
19. Is the hotel safe and secure?
Yes. The property features 24/7 security monitoring, CCTV in public areas, electronic keycard room access, and in-room safes for valuables.
Yes. The property features 24/7 security monitoring, CCTV in public areas, electronic keycard room access, and in-room safes for valuables.
20. Can I book tours or Macao day trips through the hotel?
While the hotel does not operate tours directly, the multilingual concierge team gladly assists with booking recommendations, transportation arrangements, and border-crossing guidance for Macao excursions and local Zhuhai attractions.
While the hotel does not operate tours directly, the multilingual concierge team gladly assists with booking recommendations, transportation arrangements, and border-crossing guidance for Macao excursions and local Zhuhai attractions.